Posts Tagged ‘corporate culture’

But Is It Innovation?

Thursday, May 5th, 2011

The trouble with talking about innovation is that we’re dealing with the opposite of potatoes. The old Gershwin song reminded us that whether we call it a po-tay-to or a po-tah-to, it’s the same tuber. With innovation, however, the same word has two very different meanings. You say innovation and I say innovation, and we might as well call the whole thing off.

Because it’s not a trivial miscommunication. Read the rest of this entry »

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What Makes a Great Organization?

Monday, April 18th, 2011

My friend Dan Rockwell writes a terrific blog, LeadershipFreak, which regularly challenges me to better define my thoughts about key leadership issues. A recent post titled “Six Steps to Organizational Excellence” based on work by Dr. Muriel Asher provoked me to come up with my own list. Here are my Six Drivers of Organizational Excellence: Read the rest of this entry »

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How to Keep Employees Accountable for Results

Wednesday, December 1st, 2010

[This post is excerpted from our new ebook, ROADMAPP]

Have you ever gone to bed smiling because you knew that in the morning someone would hand you an urgent report or confirm a critical meeting or handle a crucial situation? Then not been able to sleep the next night because the big event didn’t happen?

Happens all the time. Schedules slip and no one tells you. People promise to do something and forget. Or maybe hope that you’ll forget.

That’s where Accountability comes in. Read the rest of this entry »

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Organizations with Heart

Friday, August 27th, 2010

Last winter spent a football Sunday with the father of a friend. He had spent his career at IBM, while I had spent 9 years at Procter & Gamble, and we fell into reminiscing. Both of us told tales of the two-way loyalty that defined life in those companies. Everything was expected of managers, but everything was given. They took care of their own. We were members of a tribe.

Oh my, how things have changed.

Read the rest of this entry »

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Response-Ability, or How to Raise the World’s IQ in One Easy Step

Thursday, August 5th, 2010

SUMMER VACATION! Following is a reprint of a popular post from earlier this year:

Doesn’t it seem sometimes like the world is filled with irresponsible idiots? Wouldn’t your job be easier if they just got a clue and did what they obviously need to do?

Let me give you an example of corporate idiocy. Read the rest of this entry »

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The Power of Positive Customer Service

Tuesday, August 3rd, 2010

On a recent trip I experienced the best and worst of customer service. The impact of each was huge, yet the gap between the two was small and easily closed. So why doesn’t every company  choose to provide the best?

I’ll name names. Read the rest of this entry »

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In Praise of Generalists: A Guide for Recruiting

Tuesday, June 29th, 2010

“We’re going to train a generalist group of leaders…I think that’s the future of leadership.” - John Chambers, CEO, Cisco Systems, 2010

One of the most significant yet least commented on business trends of the past decade has been the decline of generalists and the rise of specificity in postings for managerial positions.  I believe this trend is dangerous, leading to suboptimal hiring decisions.

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